Shipping & Return Policy

At Newtronx, we are dedicated to providing the best possible shopping experience for our customers. This shipping and returns policy explains how we ship your order and how returns, refunds and the warranty work, so you have a hassle-free experience when shopping with us.

Shipping Fees & Delivery Times

We offer free standard shipping on all orders within the continental US.

Our delivery time is 3-7 business days from the order date. Your order will be processed within 1-3 business days of the order date.

We will do our best to deliver your orders on time and ask for your understanding should your order arrive later than expected.

Shipping Terms

• We do not deliver to P.O. Boxes.

• An adult signature will be required for all orders at the time of delivery due to the high value of our products.

• To track your shipping, we recommend downloading the FedEx or UPS application and making sure you will be available to receive the delivery upon arrival.

Shipping to Hawaii and Alaska

Orders to Hawaii, Alaska and military addresses (APO/FPO/DPO) cannot be placed through the online checkout. Please contact us to place the order and receive a custom shipping quote.

Changes & Cancellations

We guarantee order cancellations and changes within 2 hours of order placement. Depending on how far along the order fulfillment is, we may not be able to make updates or changes.

To change any details or cancel your order, contact us as soon as possible by replying to the order confirmation email, or through our contact page.

Returns Policy

At Newtronx, we are committed to creating exceptional kids’ products and stand behind our products. We want you to be fully satisfied with your purchase. If for any reason you are not pleased with your purchase, you may return it within 30 days of the purchase date.

Returns within this 30-day window are free of charge: once your return is approved, we email you a prepaid return label.

Returns Terms

• Merchandise must be in its original packaging, unused, and in new condition with all stickers and inserts included. Merchandise returned not in the original condition will result in a restocking fee of up to 30% or may not qualify for a refund.

• Refunds can only be given to the original form of payment.

• A restocking fee may be deducted from the refund if the item is not returned in its original condition.

• If an item was purchased as a gift, we can either refund the original form of payment or make an exchange.

• Products returned after 30 days of the purchase date will be refused or returned to the customer.

Starting a Return

If you would like to return your order for any reason, simply contact us within 30 days of the purchase date.

The Return Process

Once your return is approved, we will provide you with a return label. All returned products will be inspected by our Customer Service team upon receipt.

After we receive your return, please allow 7-14 business days for processing your refund. Appropriate refunds will only be issued after the inspection. If a restocking fee applies, it will be deducted from the refund amount.

Exchanges

To exchange an item, place a new order for the desired item and initiate a return for a refund for your original purchase.

Tracking Your Order

Once your order is processed, you will receive an email with your tracking information. To track your order, click on the ‘Track My Shipment’ button to open the dedicated order page

Undeliverable or Refused Shipments

In the event that the carrier attempts to deliver your package three times and the package is still undeliverable or refused, it will be returned to our warehouse. Once we receive the package, a full refund will be issued to the original form of payment.

Price Adjustments

If you purchased an item that is later marked down within seven days of the original order date, you are eligible for a price adjustment. To receive a price adjustment, please contact our customer service team with your order number. Eligible refunds will be applied to your original form of payment.

Acceptance of Orders

We reserve the right to refuse or cancel any order for any reason, including but not limited to limitations on quantities available for purchase, inaccuracies, errors in product or pricing information, or issues related to fraud prevention and/or account abuse. In the event that we cancel your order, we will notify you via email or phone and issue a full refund to the original form of payment.

Refund Policy

To request a refund, contact us within 30 days of the purchase date and include your order number. If the product arrived damaged or defective, a few photos help us resolve it faster.

Approved refunds are issued to the original form of payment. Depending on your bank or card issuer, it can take a few extra business days for the refund to appear on your statement.

If something is wrong with your order, please contact us first. We can usually fix it faster than a payment dispute with your bank.

Sales Tax

Sales tax is calculated at checkout based on your delivery address, where we are required to collect it (currently Florida). The exact amount is shown before you pay.

Warranty Policy

All Newtronx products come with a one-year warranty from the date of purchase. This warranty covers any defects in materials or workmanship.

If you find any issues with your product, please contact us within 30 days of purchase. We will provide a refund or exchange for the product after our team has inspected and verified the issue.

After 30 days, we will repair or replace your product at no charge if it is determined to be defective due to materials or workmanship. However, we do not provide refunds for products outside of the 30-day period.

Please note that our warranty does not cover normal wear and tear, misuse, abuse, or accidents resulting in damage to the product. In the event of any of these issues, we may charge a fee to repair or replace the product.

To initiate a warranty claim, please contact our customer service team. We will guide you through the process and ensure that your product is returned to you as quickly as possible.

Questions about our shipping and returns policy

If you have any questions about our shipping and return policy, please don’t hesitate to contact our customer service team. We are always happy to assist you with any issues and answer any questions you may have.

Questions about this shipping and returns policy? Contact us or read the FAQ. If your order has already shipped, you can track it here.