Free Shipping on All Orders in the Continental US
Newtronx Support Center
Newtronx support for your order, from tracking a delivery to returns and warranty claims.
Physical Address
25157 SW 108TH CT Homestead FL 33032
Phone
(551) 323-8076
Email Address
newtronxhelp@gmail.com
How Newtronx support can help
Most questions have a quick answer. The FAQ covers ages, weight limit, folded size, payment methods and discounts. If your order has shipped, use order tracking with the tracking number from your shipping email.
Shipping, returns and warranty at a glance
Standard shipping is free on all orders within the continental US and usually takes 3 to 7 business days. You can return an unused order within 30 days, and every tricycle has a 1-year warranty. The shipping and returns policy explains each step.
Newtronx support for order emails
After you order, we send a confirmation email with your order number. When the order ships, a second email brings the tracking number. If you cannot find them, check your spam or promotions folder first, then write to us with the name and email address you used at checkout.
If your order arrives damaged
Take a photo of the box and of the damaged part before you put anything away, and send them to us with your order number, so we can review it and help you with a replacement or a warranty claim.
Still need help?
Contact us with your order number and a short description of what you need. For a warranty claim, add a photo of the problem so we can help faster.
